FAQ
FAQ
From the quickest trip to the biggest adventure, we’ve got you covered.
You rely on your Buick to carry you smoothly through all of life’s moments. When you choose to back your Buick with Protection products, you can be confident that you’re covered—even if the road gets a little bit bumpy. We’ve answered some of the most important Protection questions, so you can make the best decision for you and your vehicle.
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What kinds of Protection can I get for my Buick?
We offer several different Protection products for your vehicle. From Protection Plan and GAP Coverage to Pre-Paid Maintenance and Tire & Wheel Protection, our products provide you with the comprehensive coverage you deserve.
Locate a Dealer How do I purchase a Buick Protection product?
You can get started by contacting the Finance & Insurance manager at your local dealership.
Locate a Dealer If I sell my car, do my Buick Protection purchases transfer to a new owner?
Protection Plan, Pre-Paid Maintenance and Tire & Wheel can all be transferred to another private party (a transfer to a dealership is not allowed) within 30 days of the covered vehicle’s resale, subject to a transfer fee. You can find more details in your product agreement.
Locate a Dealer Where should I get my Buick repaired?
During the term covered by your Protection Plan, you can have covered repairs completed by any GM Dealer or authorized service provider.
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What makes a Protection Plan different than a manufacturer’s limited warranty?
“Warranty,” “Vehicle Service Contract,” “Protection Plan,” and other similar terminology are often used interchangeably, but it’s important to know that they actually refer to different valuable coverages and benefits. GM’s Bumper-to-Bumper Limited Warranty covers specified vehicle repairs, including parts and labor, to correct defects in materials or workmanship. The Buick Protection Plan provides additional protection on top of the manufacturer’s limited warranty for your Buick’s engine, steering, and more. Ask your dealer about additional details and pricing.
What is the benefit of purchasing a Buick Protection Plan?
A Buick Protection Plan is the only coverage endorsed by Buick and backed by General Motors. It gives you coverage you can count on, with additional benefits on the road so you can drive confidently.
Can I purchase a Buick Protection Plan on top of my manufacturer’s warranty?
Yes! It’s easy to add additional Buick-endorsed, GM-backed coverage on top of your existing manufacturer’s warranty. With three (3) coverage options, customizable contract terms and deductibles, and coverage on up to 1,500 parts, you can help protect yourself from unexpected and potentially costly covered repairs. Plan coverage runs concurrently with any applicable manufacturer warranties. For more details and pricing information, talk to your dealer.
How do I know which Buick Protection Plan is right for me?
Find the level of protection that fits your lifestyle with Powertrain, Silver, and Platinum coverage options. You can also choose the term and deductible that works for you. Platinum coverage terms, for example, are available for up to 8 years or 100,000 miles, whichever comes first. The Buick Protection Plan covers up to 1,500 parts and components on your vehicle, depending on what plan you select. See your dealer for assistance in finding the right plan for you.
How do I purchase a Buick Protection Plan?
You can purchase a Buick Protection Plan
* , the only Protection Plan endorsed by Buick and backed by General Motors, at any participating dealer through their Finance & Insurance Office, either at the time of your vehicle purchase or within your manufacturer’s limited warranty period.
I didn’t purchase a Protection Plan at the time of my vehicle purchase. Is it too late?
Buick Protection Plans may be purchased after the time of vehicle sale if the vehicle is still within the manufacturer’s limited warranty period by at least 1,000 miles or 30 days prior to expiration, whichever comes first. Contact your selling dealer to discuss available plans, prices, and terms.
When does my Buick Protection contract begin and end?
The term covered by the Buick Protection Vehicle Service Contract begins on your contract purchase date and mileage (which may be subject to a waiting period) and ends at the mileage option you selected. This information can be found on your Vehicle Service Contract Agreement in the Protection Plan Agreement Information Section. Contact your selling dealer for questions regarding your plan and plan coverage.
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What Buick Protection Plan coverage is available?
Choose from three (3) tiers of available coverage, all endorsed by Buick and backed by General Motors. Platinum, Silver, and Powertrain plans offer terms up to 8 years or 100,000 miles, whichever comes first, and cover up to 1,500 parts and components. For more information on what’s covered under each plan, contact your nearest participating dealer.
How do I file a claim?
The first step is to contact the Claims Team at 833-959-0104 (Monday to Friday, 7 a.m. to 10 p.m., and Saturday, 8 a.m. to 7 p.m. ET). They are here to assist you in filing a claim and finding a licensed repair facility. Claims must be approved in advance, or the claim could be denied. Please have a copy of your Customer Agreement available.
What if I want to cancel my Protection Plan?
You can cancel for a full refund of the Agreement Retail Price within thirty (30) days of the Agreement Purchase Date (or the expiration of any applicable Waiting Period) if no claims have been paid. Just provide the Administrator or Seller with written notice of your request to cancel, along with a current mileage statement. Please see Agreement for complete cancellation rules or call 833-959-0104 for more information.
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Why should I consider GAP coverage when I already have insurance?
Vehicle age, mileage, condition, and depreciation are all factors insurance companies use to determine your car’s value if your vehicle is totaled. Insurance will pay the cash value at the time of loss, which means in certain scenarios you may owe more than your car is worth, leaving you with outstanding debt. Buick GAP
* can provide added financial protection by waiving some or all of the difference if your insurance settlement is less than what you owe, including the deductible.
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What are some of the key benefits of GAP?
GAP Protection, endorsed by Buick and General Motors, offers terms of up to 8 years and is available for any finance amount on new or pre-owned vehicles at the time of purchase. There is no maximum dollar amount on covered losses that are waived and the plan includes a waiver for your primary insurance deductible up to $1,000
* .
What is the difference between GAP and GAP Plus?
In the event of a total loss of the covered vehicle, Buick GAP Plus provides all the benefits of GAP and additionally provides you with a $1,000 credit at the selling dealer, to be applied exclusively toward the purchase of a replacement vehicle.
How do I file a claim?
To initiate a GAP/GAP Plus claim, you should submit a written Waiver Benefit request or submit at least one of the required documents to the Administrator within 90 days of the insurance settlement date (or date of loss if there is no primary insurance). Customer can email documents or utilize the Administrator’s self-service GAP Portal found at sggap.com. The Waiver Benefit may be denied if the claim is not properly initiated within the time frame.
Can GAP be canceled?
Coverage is cancellable for a full refund within 30 days. For cancellation after 30 days, a pro rata refund will be given, less any applicable cancellation fee, unless otherwise required by law. All refunds will be made to the financial institution/lender. Please see Agreement for complete cancellation rules.
Can GAP be transferred?
GAP may be transferred within 30 days of the covered vehicle’s resale or lease assumption, subject to a $50 transfer fee. Please see Agreement for complete transfer rules.
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What does Pre-Paid Maintenance provide?
Buick Pre-Paid Maintenance, the only Pre-Paid Maintenance plan endorsed by Buick and backed by General Motors, helps cover the costs associated with recommended vehicle maintenance. By prepaying for your maintenance plan, you can avoid the higher cost of future services and get tomorrow’s services at today’s prices. The GM Pre-Paid Maintenance Plans are tailored to your preferred driving and service patterns, and are available on new, pre-owned, and leased vehicles. Contact your dealer for more information.
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What coverage levels are available for Buick Pre-Paid Maintenance?
Choose from two plans, Pre-Paid Maintenance and Pre-Paid Maintenance Plus. Pre-Paid Maintenance includes engine oil and oil filter replacement, tire rotations, and Multi-Point Vehicle Inspections. Pre-Paid Maintenance Plus includes everything included in the Pre-Paid Maintenance plan, plus additional services based on the term. Contact your dealer to learn more about available terms for both plans.
How do I file a claim?
The first step is to contact the selling Dealer (listed on the first page of your Agreement). The Dealer will then initiate the claim process with the Administrator, which includes obtaining the required prior authorizations before performing any Covered Services.
If you would like to have your Covered Services performed by a service facility other than the selling Dealer, you can contact the Administrator directly during normal working hours at 833-959-0104.
Can my Pre-Paid Maintenance Plan be transferred?
Your Pre-Paid Maintenance Plan can be transferred to another private party within 30 days of resale or lease assumption, subject to a $50 transfer fee. Please see Agreement for complete transfer rules.
Can my Pre-Paid Maintenance Plan be canceled?
Pre-Paid Maintenance may be canceled for a full refund within the first 30 days without any maintenance services redeemed. If canceled after 30 days or after any maintenance services have been redeemed, you will receive a pro rata refund less any maintenance services redeemed and less a $50 processing fee, unless otherwise required by applicable law. Please see Agreement for complete cancellation rules.
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What does Tire & Wheel Protection cover?
The Buick Tire & Wheel Protection Plans are available only at the time of vehicle purchase and provide for the repair or replacement of your vehicle’s tires and wheels if structurally damaged due to a covered road hazard. Both plans are endorsed by Buick and cover costs for mounting, balancing, valve stems, environmental fees, and taxes. Optional Tire & Wheel Protection Plus will also cover cosmetic damage repairs in addition to structural damage from covered road hazards. Plans are offered in terms ranging from 1-7 years with no mileage restrictions.
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What is a covered road hazard?
A covered road hazard is defined as damage that results from the tire or wheel’s contact with a pothole, debris (i.e., nails, glass, rocks, tree limbs, etc.), curb, or any other object or condition that is not normally found on a public roadway, that may prevent a tire from holding sufficient air or properly sealing to the wheel. See terms and conditions for limitations and exclusions.
How do I file a Tire & Wheel claim?
The first step is to contact the Claims Team at 833-959-0104 (Monday to Friday, 7 a.m. to 10 p.m., and Saturday, 8 a.m. to 7 p.m. ET). They are here to assist you in filing a claim and finding a licensed repair facility. Claims must be approved in advance, or the claim could be denied. Please have a copy of your Customer Agreement handy.
Can Tire & Wheel Protection be transferred?
Tire & Wheel Protection may be transferred within 30 days of the covered vehicle’s resale or lease assumption, subject to a $50 transfer fee. Please see Agreement for complete transfer rules.
Can Tire & Wheel Protection be canceled?
Tire & Wheel Protection is fully refundable within 30 days if no claims have been filed. After 30 days, or if a claim has been filed, you will receive a pro rata refund less claims paid (where permissible) and any applicable cancellation fees. Please see Agreement for complete cancellation rules.
Available plans
FREQUENTLY ASKED QUESTIONS
What coverage levels does the Protection Service Contract offer?
There are two levels of coverage offered through the Protection Service Contract: Silver and Platinum. Silver provides basic component coverage, while Platinum covers most mechanical and electrical components on your Buick. There are a number of time and mileage options from which to choose. For more information, see your Buick F&I Sales Representative.
Where should I get my Buick repaired?
During the term covered by your service contract, you may have covered repairs completed at any participating dealer.
What deductible levels are available?
Deductible levels include $0, $100, and the Disappearing Deductible feature.
What is a Disappearing Deductible and how does it work?
The Disappearing Deductible feature provides the ability to waive the $100 deductible when you return to the dealership where you purchased the service contract for a repair covered under the service contract. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.
What is the Commercial-Use Surcharge?
The Commercial-use surcharge provides your vehicle with coverage if you intend to use your Buick for activities such as jobsite activities, delivery of goods, service or repair work, farming, ranching, route work, or snow removal. The Commercial-Use Surcharge is paid at the time of contract purchase.
Does the Commercial-Use Surcharge exclude any Buick vehicles?
Yes, it excludes vehicles that are being or will be used for the following commercial uses: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping (dump beds), cherry pickers, lifting or hoisting, principally off-road, or prearranged or organized racing or competitive driving.
Is coverage under the Protection Service Contract transferable to a subsequent owner?
Should you sell your covered Buick to another individual, any remaining coverage under the Protection Service Contract may be transferred to the new owner prior to the service contract’s expiration date. Within 30 days of the transfer of ownership, you must send the completed Transfer Request form and pay any applicable fee to the administrator.
For used Buick vehicles, when does the Protection Service Contract or term of the contract start and end?
The term covered by the Protection Service Contract begins on the contract purchase date and mileage at that time (may be subject to a waiting period; see your F&I Sales Representative for details). The coverage term runs to your purchased time and mileage option, whichever comes first.
Are there different time and mileage options for new and used vehicles covered under Buick Platinum Wrap Coverage?
Yes, the term for Platinum Wrap Coverage is based on the vehicle you purchase. Ask your F&I Sales Representative for details.
Can I purchase Platinum Wrap Coverage at any time while I own my Buick?
Platinum Wrap Coverage must be purchased at the time of your new or used vehicle purchase, and the vehicle must be within the Bumper-to-Bumper Limited Warranty period.
Does the electrical component coverage include items such as OnStar®, factory navigation systems, and factory-installed video components?
Yes, these factory-installed components are covered under the Platinum Service Contract.
What components does the Platinum Protection Service Contract cover?
Platinum coverage includes most components on your Buick, including all components covered by the Silver Service Contract. Components that are not covered are those listed in the Exclusions section of the Vehicle Service Contract.
What are the time and mileage options for new Buick vehicles under the Pre-Paid Maintenance Agreement?
Pre-Paid Maintenance Agreements conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first. There are a number of time and mileage options from which to choose. Ask your F&I Sales Representative for details.
What are the time and mileage options for used Buick vehicles or discontinued GM vehicles, or non-GM vehicles purchased at a GM dealership, under the Pre-Paid Maintenance Agreement?
Pre-Paid Maintenance Agreements conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first. There are a number of time and mileage options from which to choose. Ask your F&I Sales Representative for details.
Check with your Finance and Insurance Manager at your dealership for availability. Information provided is for illustration/summary purposes only; see Terms and Conditions/GAP Addendum/Pre-Paid Maintenance Agreement for complete details of these GM-endorsed products. Vehicle Service Contract coverage is provided and administered by AMT Warranty Corp., P.O. Box 927, Bedford, TX 76095, (877) 265-1072 (except in Florida, the obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, [866] 327-5818, LICENSE #01913). GAP Coverage is provided by the dealer/creditor and administered by AMT Warranty Corp., (877) 265-1166. AMT Warranty Corp. and Wesco Insurance Company are GM-preferred providers but are not related entities of GM or its dealerships. Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Road, Suite 100, Boca Raton, FL 33431 (except as otherwise noted for your state in the Terms and Conditions). In Texas, the excess wear and use provider is AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038.